Terms of Service

1. Acceptance of Terms

By accessing or using TinCity Metro services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our services.

2. Description of Services

2.1 Transportation Services

TinCity Metro provides transportation services in Jos, Plateau State, Nigeria, including:

• Regular bus routes within the city
• Express routes for longer distances
• Airport shuttle services
• Night transportation services
• Mobile app booking and tracking

2.2 Digital Services

We also provide digital services including:

• Website with route information and schedules
• Mobile application for booking and tracking
• Customer support and communication platforms

3. User Responsibilities

3.1 Account Registration

When creating an account, you must:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Take responsibility for all activities under your account

3.2 Passenger Conduct

When using our transportation services, you agree to:

• Follow all safety instructions and guidelines
• Respect other passengers and staff
• Pay applicable fares and fees
• Comply with local laws and regulations
• Report any safety concerns or incidents

4. Booking and Payment

4.1 Booking Policy

• Bookings are subject to availability
• You must provide accurate pickup and destination information
• Cancellations must be made according to our cancellation policy
• No-shows may result in charges or account restrictions

4.2 Payment Terms

• Payment is due at the time of booking or service
• We accept cash, card, and mobile payments
• Disputed charges must be reported within 30 days
• Refunds are processed according to our refund policy

5. Safety and Liability

5.1 Safety Measures

TinCity Metro is committed to passenger safety through:

• Regular vehicle maintenance and safety inspections
• Professional driver training and certification
• GPS tracking and monitoring systems
• Emergency response procedures

5.2 Limitation of Liability

To the maximum extent permitted by law, TinCity Metro's liability is limited to:

• The cost of the transportation service in question
• Direct damages only (no indirect or consequential damages)
• Coverage provided by our insurance policies

6. Prohibited Activities

You are prohibited from:

• Using our services for illegal activities
• Harassing or threatening other passengers or staff
• Damaging vehicles or property
• Attempting to hack or compromise our systems
• Creating false accounts or providing false information
• Reselling or transferring your account

7. Intellectual Property

All content, trademarks, and intellectual property on our website and mobile application belong to TinCity Metro. You may not:

• Copy, reproduce, or distribute our content without permission
• Use our trademarks or logos without authorization
• Reverse engineer our mobile applications

8. Termination

We may terminate or suspend your account and access to our services:

• For violation of these Terms
• For illegal or harmful activities
• For non-payment of fees
• At our discretion with reasonable notice

9. Governing Law

These Terms are governed by the laws of Nigeria and the Federal Republic of Nigeria. Any disputes will be resolved in the courts of Plateau State, Nigeria.

10. Contact Information

For questions about these Terms, please contact us:

• Email: [email protected]
• Phone: +234 803 123 4567
• Address: Jos, Plateau State, Nigeria